We ship anywhere in the US via UPS Ground. Need it faster? Contact us about expedited shipping. All in stock items ordered before 3 pm Monday through Friday will go out that day.
Vital Skates’ easy breezy returns and exchanges policies –
1. Try on the item. Be sure that it fits before using it. We will only accept returns and exchanges for items that are in brand new condition complete with original packaging.
2. If it doesn’t fit or if you have changed your mind about it, give us a call or send us an email within 14 days of receiving the item.
3. Ship it back to us. If we sent you the wrong thing then we’ll pay for shipping. Otherwise shipping is on you. You must contact us before shipping any items to Vital Skates. Random packages sent to the store will be treated as gifts to the local leagues.
4. Assuming everything is in brand new condition we will ship back the item you would like or refund your money. If we sent you the wrong size then we’ll pay for the shipping; otherwise you cover the shipping.
Custom boots and custom skate builds are not available for exchange or return. Personalized t-shirts are not available for exchange or return. You’ll want to be certain about sizing before ordering online. Please, contact us for additional help in sizing your boots and plates. We can talk you through sizing questions with handy photos and over the phone tips and tricks.
We take your privacy seriously at Vital Skates. We will never release your personal information to third parties.
You can shop at Vital Skates with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Vital Skates is registered with the Authorize.Net Verified Merchant Seal program.